Reference

Your Data, Your Control at ace99play

We collect essential info to keep your account active and payments secure, using local options like Touch 'n Go eWallet and Boost. All data flows through protected channels, so your mobile access remains private and smooth.

Touch 'n Go eWallet depositsBoost payment handlingGrabPay linked accountsLive casino and slots
ace99play Your Data, Your Control at ace99play
HELP CHANNELS

Reach ace99play Support for Privacy Questions

Our local support team is ready to assist on privacy or data concerns during hours. Contact us via live chat on mobile or desktop, email for detailed requests, or phone line for quick checks

Live Chat Open chat on your app or browser for quick privacy questions, available daily from 10 AM to 9 PM Malaysia time.
Email Support Contact privacy@ace99play for formal data requests or account updates.
Phone Support Call us at our Malaysia line during support hours for fast help with account and data concerns.
DATA SECURITY

How ace99play Protects Your Personal Data

We keep your data secure using industry encryption on all payments, including GrabPay and DuitNow transfers. Account access requires OTP verification for every new device. Cookies track only session info needed for login continuity on mobile or browser. We keep personal info as long as needed, deleting it after extended inactivity or on your request through support. You can ask for data export or removal by emailing privacy@ace99play. Our security covers transaction history from Touch 'n Go eWallet deposits through withdrawal verification steps.

Encryption

All payments and login sessions use SSL-level protection including FPX and Maybank2u.

OTP Verification

New device logins require SMS OTP to confirm your identity.

Cookie Use

Cookies keep your session active on mobile and desktop but don’t track personal data.

Data Retention

Personal data stays only while your account is active or by legal obligation; removal requests handled by support.

Privacy Policy FAQs for ace99play Customers

We collect your name, contact info, payment details like Touch 'n Go eWallet ID, and device information to keep your account secure and payments verified.

Payment details from Boost, GrabPay or DuitNow are used solely to process deposits and withdrawals linked to your account wallet, ensuring smooth local transactions.

Yes, you can update your details in your account settings or contact support via live chat or email during Malaysia hours

We do not share your personal data except with payment providers like FPX for transaction processing and legal reasons per Malaysia regulations.

All mobile access is encrypted, cookies only store session data, and new device logins require OTP verification to prevent unauthorized access.

We keep your info while your account is active, plus any period required by law, then delete it upon your request or after inactivity.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.